• 508.286.4000
  • EMAIL_US hr@bernphyl.com

Job Title : Repair Technician
Days & Hours : Tuesday - Saturday (7:00AM-3:30PM)
Location : South Portland, ME

Reports To: Customer Care Manager

Technicians skilled in both Refinishing and Re-upholstering who complete furniture repair jobs in the customer’s home.

  • Master level re-upholstery repairs, such as; replacement of all parts, all stitching repairs, repair of all rips and tears, all leather repairs, all spring replacement, including 8 way, all deck replacement, all skirt replacement, all frame repairs
  • Master level refinishing skills, such as; replacement of all parts, all burn-ins and coloring, all repairs utilizing “Bondo” or other wood-filling products, all cross-grain scratch repair, buffing and polishing of all surfaces and finishes
  • Decisions as to what can be repaired and what must be exchanged with the expectations of maintaining specified goals as to repaired vs exchanged merchandise
  • Checking parts for accuracy and availability for each stop at least two days in advance of scheduled appointment
  • Maintenance and upkeep of assigned vehicle.
  • Conferring with Customer Care Manager on scheduled van maintenance appointments so as to not conflict with customer’s service appointments
  • Calling in to Customer Care from each customer’s home to order parts , Even Exchanges or with any other work required – Completed calls do not have to be called in
  • Noting all paperwork with results as to what was done or still needs to be done
  • Determining if any charge backs are warranted (e.g. vendor, drivers)
  • Ensuring that all paperwork has been appropriately commented and turned into and/or discussed with assigned Customer Care Specialist prior to leaving for the day
  • Performing all duties in a safe and neat manner, keeping their work area free from potential hazards at all times
  • Maintaining a professional and courteous manner with all employees, visitors and customers
  • Adhering to all company policies and procedures
  • All other duties as assigned
  • High School Diploma with some technical training
  • Ability to interact with the public on a regular basis
  • Ability to move and lift merchandise over 50lbs
  • Advanced furniture product knowledge
  • Driving knowledge of MA and NH area
  • Willingness to accept overtime and add-on assignments, as necessary