• 508.286.4000
  • EMAIL_US hr@bernphyl.com

Job Title : Customer Relation Specialist
Working Days: Varies
Location: Natick, MA

Working Hours: Varies
Reports To: Store Manager

If you are an energetic individual, you have a great opportunity to join a successful and growing company!

We offer an exciting, supportive, friendly work environment, flexible hours, a great benefits package and competitive wages!

We are currently looking for Full Time Customer Service Representatives in our beautiful new location at 30 Fox Run Road, Newington, NH.

Description: Completes various office support functions in the day to day retail store operations.
  • Processing cash, check, and credit card payments
  • Balancing a cash drawer
  • Applying customers for in-store financing accounts
  • Quality control checking and editing salespeople's work, as needed
  • Giving customers receipts and explaining company policies
  • Checking stock and ETAs on incoming merchandise shipments
  • Running reports to check on back-ordered goods and orders with balances due on them
  • Being proactive in informing customers of issues with their orders
  • Answering incoming calls and directing them to appropriate personnel
  • Scheduling deliveries
  • Filing paperwork
  • Clerking accessories, such as lamps and paintings
  • Performing all duties in a safe manner and maintaining a neat work area free from potential hazards at all times
  • Maintaining a professional and courteous manner with all employees, visitors, and/or customers
  • Adhering to all company policies and procedures
  • Operating all company equipment in a safe and proper manner
    All other duties as assigned
  • High School diploma
  • Comfort with computers and data entry
  • Attention to detail
  • Ability to interact professionally with the public
  • Ability to multi-task
  • Basic math skills
  • Working weekends
  • Full-time employment benefits including:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Short-term and Long-term disability insurance
  • Life Insurance
  • Flexible Spending Account
  • Paid sick and vacation time
  • 401K
  • Employee discount on merchandise